klik313 Privacy Policy
This page describes what we collect when you use klik313 and how we keep that data protected. We at klik313 collect personal information when you create an account, make deposits via DANA, e-wallet, mobile banking, or bank transfer, and when you play games or place bets on our platform. Our privacy practices follow data-protection standards, and we do not sell your information to third parties.
When you access klik313 via Android or iOS, we record your login details, your device type, your IP address, and your gameplay activity. This data helps us verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We also use it to improve our platform—for example, to optimise mobile performance during peak hours around Liga 1 or Piala AFF tournaments, or to troubleshoot withdrawal delays during Idul Fitri or Idul Adha holidays.
We are committed to transparency. This policy explains exactly what we collect, why, and how long we keep it. You have rights over your data, including the right to request what we hold about you and to request deletion under certain circumstances. Our services are available only where local law permits, and data handling complies with applicable regulations in the jurisdictions where we operate.
What we collect on klik313
When you open a klik313 account, we ask for your name, email address, phone number, and date of birth. We verify this information against government records using your identity document (national ID, passport, or driver's licence). We collect the scanned image of your ID and a selfie holding your ID. This is part of our "Know Your Customer" (KYC) process, which is required by anti-money-laundering law.
We also collect deposit and withdrawal information. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your payment method, the amount, and the timestamp. This information is kept to reconcile transactions and prevent duplicate deposits or fraudulent transfers.
Our servers log your gameplay data. This includes which games you play (live-dealer blackjack, roulette, baccarat, Dragon Tiger, or slots like Aviator and Sweet Bonanza), your bets, and your results. We also record your sportsbook activity if you bet on Liga 1, Piala Indonesia, Champions League, or esports markets like Mobile Legends and Free Fire. This data is stored on our servers in encrypted form.
Technical information is collected automatically. Your device type, operating system, IP address, browser type, and the pages you visit on klik313 are logged. This helps us identify technical issues, detect suspicious activity, and optimise our app for different devices and connection speeds.
How we use your data
We at klik313 use your data for several purposes. First, we verify your identity and prevent fraud. Your KYC documents are reviewed by our compliance team. We cross-check your name and ID number against government databases and sanction lists to ensure you are not on any prohibited-persons list.
Second, we process your financial transactions. Your payment method, deposit amount, and withdrawal requests are processed by our payment partners and our internal finance team. This information is necessary to credit your account, settle your bets, and send your winnings.
Third, we comply with legal obligations. We are required by anti-money-laundering and anti-terrorism laws to maintain records of your transactions and gameplay. If a law-enforcement agency requests information about your account, we may disclose it without notice if we are legally required to do so.
Fourth, we improve our platform. We analyse gameplay data in aggregate (anonymised) to understand which games are popular, which payment methods are most used, and whether our app performance is acceptable in Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not use individual gameplay data for marketing.
Third-party processors and data sharing
We at klik313 share your data with third parties only when necessary. Our payment partners (mobile banking, local payment, online payment, e-wallet, and the banks we work with) receive your payment information to process deposits and withdrawals. These partners have their own privacy policies, and we are not responsible for their data handling.
We also use identity-verification services to check your KYC documents. These services are third-party providers who compare your document against government databases. Your data is shared only for the purpose of verification and is deleted by them after 30 days.
Our servers may sit outside your jurisdiction. Data may be processed in countries with different privacy laws than your own. By using klik313, you consent to this cross-border transfer. We require all third-party processors to sign data-processing agreements that oblige them to keep your data confidential and secure.
No sale of personal data
We do not sell your personal information to marketing companies, data brokers, or advertising networks. Your gameplay habits and contact details are never provided to third parties for commercial purposes.
Cookies and tracking
We at klik313 use cookies to store your login session and preferences. When you open the app or website, a cookie is placed on your device that identifies your account. This cookie expires after 30 days of inactivity. We also use analytics cookies to track which features users click on and which pages load slowest. This helps us improve the user experience.
You can disable cookies in your device settings, but this may prevent you from logging into klik313. Third-party analytics services (such as Google Analytics) may also place cookies on your device. We do not control their data collection, and you should read their privacy policies for more information.
How long we keep your data
We at klik313 keep your account information (name, email, phone, ID documents) for as long as your account is active and for seven years after account closure. This is required by anti-money-laundering regulations. Your gameplay history is retained for five years. Payment records are kept for seven years for audit purposes. If you request account deletion and have no outstanding balance, we delete personal data within 90 days, except where we are required by law to retain it.
Your rights and how to contact us
You have the right to request what personal data we hold about you. Send a written request to our support team via email with your account ID and proof of identity. We will respond within 30 days. You may also request that we correct inaccurate information or delete your data if you have no outstanding balance and no active bets or disputes.
If you believe we have misused your data, you may lodge a complaint with us first. Contact our support team via email or in-app messaging. We will investigate and respond within 15 business days. If you are not satisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.
This privacy policy may change at any time. We will notify you of material changes via email or in-app message at least 30 days before they take effect. Continued use of klik313 following a change constitutes your acceptance of the updated policy. Our services are available only where local law permits. You are responsible for ensuring that your use of klik313 complies with your jurisdiction's privacy and gaming laws.
Contact us: If you have questions about our privacy practices or wish to exercise your data rights, reach out via email or in-app support. Our support team responds within four hours during business hours (08:00–18:00 Jakarta time, weekdays). We are committed to protecting your data and ensuring transparency in how we use it on klik313.